yellow tools Online Forum



Go Back   yellow tools Online Forum > Product & Registration Support
User Name
Password
Register FAQ Calendar Mark Forums Read


Reply
 
Thread Tools Display Modes
  #1  
Old 05-24-2010, 11:46 AM
RobyF RobyF is offline
Junior Member
 
Join Date: May 2010
Posts: 9
Default Xp x64 error

I've tried to install the 64 bit version of Inde Pro, but i have some problem:
1) during the install i have to uncheck the "yellowtools root folder" option, otherwise the installer quit immediately
2) unchecked that, all went ok, but when i try to launch the plugins or the standalone versions i get an error message: "the procedure entry point GetTickCount64 could not be located in the dynamic link library kernel32.dll".
Any help?
Os Xp x64 sp2 / independence pro 2.5.4

Thank you and sorry for my english
Ps: the 32 bit version works perfectly

Last edited by RobyF; 05-24-2010 at 11:49 AM.
Reply With Quote
  #2  
Old 05-26-2010, 12:30 PM
YT support YT support is offline
Administrator
 
Join Date: Jun 2005
Posts: 588
Default

Dear RobyF,
XP on 64bit sometimes causes trouble - we actually think about setting the system requirements for future versions to Vista or 7.
I have a custom version here of a 64bit standalone that may fix this problem.
Please send me your email address - can your email in-box deal with 15MB attachments?
Best regards

Christian
__________________
__________________________
yellow tools customer support
Reply With Quote
  #3  
Old 05-26-2010, 01:09 PM
RobyF RobyF is offline
Junior Member
 
Join Date: May 2010
Posts: 9
Default

pm sent.
Thank you again
Reply With Quote
  #4  
Old 05-28-2010, 12:29 PM
RobyF RobyF is offline
Junior Member
 
Join Date: May 2010
Posts: 9
Default

Hi Christian, any news?
Reply With Quote
  #5  
Old 05-28-2010, 01:17 PM
YT support YT support is offline
Administrator
 
Join Date: Jun 2005
Posts: 588
Default

Hi Roby,
I have sent but it came back.
Please send me an email with the address I can send the mail to.
Best regards

Christian
__________________
__________________________
yellow tools customer support
Reply With Quote
  #6  
Old 05-28-2010, 01:36 PM
RobyF RobyF is offline
Junior Member
 
Join Date: May 2010
Posts: 9
Default

sorry to hear that. I've sent a new pm to you, please let me know.
Regards, Roberto
Reply With Quote
  #7  
Old 06-03-2010, 01:51 PM
RobyF RobyF is offline
Junior Member
 
Join Date: May 2010
Posts: 9
Default

Hi Christian, have you read my pms?
Reply With Quote
  #8  
Old 06-16-2010, 04:04 PM
RobyF RobyF is offline
Junior Member
 
Join Date: May 2010
Posts: 9
Default

Christian?
Reply With Quote
  #9  
Old 07-30-2010, 11:15 PM
lorneyb2 lorneyb2 is offline
Junior Member
 
Join Date: Feb 2008
Posts: 2
Default

Was this ever resolved? I am running into same problem XP Pro 64bit
Reply With Quote
  #10  
Old 07-31-2010, 11:53 AM
RobyF RobyF is offline
Junior Member
 
Join Date: May 2010
Posts: 9
Default

never... still waiting for any reply
Reply With Quote
Reply

Thread Tools
Display Modes

Posting Rules
You may not post new threads
You may not post replies
You may not post attachments
You may not edit your posts

BB code is On
Smilies are On
[IMG] code is On
HTML code is Off


All times are GMT. The time now is 06:16 AM.


Powered by vBulletin® Version 3.7.4
Copyright ©2000 - 2010, Jelsoft Enterprises Ltd.
© 2005 by yellow tools.